Overview
Assist the Service Manager in running daily operations for a high-volume dealership service department. Support strong customer service by managing interactions and service communication. Prepare repair estimates and accurately create service orders, ensuring work proceeds smoothly through an efficient workflow. Contribute to departmental reporting and maintain compliance with company policies and applicable laws.
Key Duties
- Support customer service and customer communications
- Develop repair estimates and submit repair orders
- Help optimize service workflow efficiency
- Assist with departmental reporting and documentation
- Train and support reception staff, including scheduling coordination
- Ensure operations follow company policy and applicable laws
Qualifications & Skills
- Automotive service writer or advisor experience
- Valid driver’s license
- Strong customer service and communication skills
- Ability to work efficiently in a high-volume environment
- Attention to detail with estimates, orders, and compliance