Overview
Roadside Service Dispatcher
Provide timely assistance as the first point of contact for policyholders needing urgent roadside support. Handle high-volume inbound calls by assessing roadside situations, verifying coverage, and dispatching appropriate towing and roadside providers using mapping and dispatch software.
Key duties include maintaining accurate documentation for every interaction, communicating status updates to customers until help is fully arranged, and meeting performance expectations based on established metrics.
Qualifications & Skills
- Strong customer service and communication skills
- Ability to quickly assess situations and determine appropriate next steps
- Proficiency with dispatch/mapping and call-handling tools
- Detail-oriented documentation and coverage verification
- Ability to manage high-volume call flow effectively
- Comfort working in a performance-driven environment