Overview
Quality Supervisor to lead quality operations across transportation and warehousing. Responsible for overseeing inbound and outbound audits, tracking and reporting KPIs, and investigating defects to drive corrective and preventive actions. Ensures accuracy, safety, and regulatory compliance while partnering with operations to standardize processes.
Key duties
- Conduct inbound and outbound quality audits
- Monitor KPIs and use data to identify trends and root causes
- Investigate defects, implement corrective actions, and drive continuous improvement
- Standardize quality processes and ensure compliance with applicable regulations
- Train and coach associates on quality procedures and expectations
- Leverage automation and analytics to reduce errors and improve service quality
Qualifications & skills
- Proven ability to lead quality initiatives in logistics or operations
- Strong data analysis skills and KPI tracking experience
- Sound problem-solving skills for root-cause investigation
- Knowledge of safety and regulatory compliance requirements
- Effective communication and training/people leadership skills