Overview
Role Overview: The Sales & Service Advisor acts as the main contact for customers, assisting with vehicle needs, recommending services, and ensuring a professional, smooth experience.
Responsibilities: Greet customers courteously, listen to concerns, inspect vehicles, and identify service needs. Clearly communicate recommendations and provide accurate quotes, updates, and explanations of warranties. Promote appropriate services and parts, conduct follow-up calls, and track warranty and core returns. Maintain customer satisfaction and perform other duties as assigned.
Qualifications & Skills: High school diploma or equivalent, at least 18 years old, valid driver’s license, and strong customer service skills. Prior experience as a Service Advisor is preferred. Ability to work in a process-driven environment, maintain a professional appearance, and work a minimum of five days including Saturday.
Compensation & Benefits: Competitive pay with uncapped commissions, earning potential from $45k–$75k. Benefits include paid holidays, vacation, sick leave, insurance options, 401(k) with match, tuition reimbursement, discounts, and opportunities for advancement.